Shipping and Returns
WE SHIP WORLDWIDE!
All shipments will be made within 48 hours of purchase. We ship via the US Postal Service. We do not insure packages, and if you require insurance please let us know! Shipping rates start at $15.
Please allow a 24 hour grace period for confirmation of your purchase if you have purchased something on online. All items online are also for sale in-store and in the event that the item you purchased has already sold in-store, you will be refunded within 24 hours.
We do NOT accept returns or exchanges for in-store purchases. Apparel items purchased online can be returned for store credit only. Returns must be made within 7 days of delivery date.
To make a return for an online purchase:
1. Email info@mossaustin.com and let us know which items you will be returning and if you would like in-store or online store credit
2. Package items and send back to MOSS at 705 S Lamar Blvd Austin TX, 78704
3. All items must be received within 7 days of shipment delivery. Items must be unworn with all tags attached
4. You will receive notification when your items have been approved for return within 24 hours of delivery
PLEASE NOTE IF ANY ITEMS HAVE BEEN WORN AND/OR TAGS HAVE BEEN REMOVED, THESE ITEMS WILL NOT BE ELIGIBLE FOR RETURN
We guarantee all of our merchandise is authentic. We do not sell items that are questionable or in bad condition and do our best to inspect all merchandise thoroughly. With that said, these items have been previously owned. MOSS takes no responsibly for any damage that may occur after an item has been purchased.
If you have any questions, please contact us!
Thank you for shopping with MOSS!