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Luxury Clientele Specialist

San Antonio, Texas

Position Summary: As the Luxury Clientele Specialist of MOSS Designer Consignment, you possess strong selling skills and set high standards for yourself. Working closely with your Store Manager, you are responsible for helping drive profitable business - focusing on creating genuine connections with clients to build loyalty. You are accountable for creating and maintaining a positive and highly productive work environment. You are an exceptional stylist with a natural talent and ability to build wardrobes for clients. You thrive on achieving your personal sales goals, and make it your mission to be successful in your role.

Duties and Responsibilities:

• Deliver and uphold a superior standard for overall MOSS customer experience, demonstrating professionalism at all times.
• Meet and/or exceed monthly store and personal sales goals, proactive sales benchmarks, and any additional targets set forth by the Store Manager.
• Build and cultivate strong relationships with MOSS clientele by genuinely greeting and engaging every client, offering guidance in navigating the store layout and locating specific items, providing personalized styling assistance, and anticipating client needs, ensuring a seamless shopping experience.
• Develop and nurture a client book by consistently fostering strong client relationships through authentic engagement.
• Continuously communicate with clients through various channels, such as phone calls, emails, social media, text, or in-person, to keep them informed about new arrivals, newly marked down merchandise, and store events/sales/initiatives.
• Maintain regular communication with top clients via email or text, with handwritten thank-you notes sent to top clients monthly.
• Attend monthly staff meetings to discuss sales performance, inventory status, and client requests.
• Collaborate with other staff members on creative ideas, client outreach initiatives, and social media efforts.
• Perform various social media tasks such as adding new arrivals to the Instagram stories daily
• Provide feedback and insights to management regarding client preferences, product demand, and market trends to inform purchasing and merchandising decisions.
• Stay up-to-date on current runway and designer trends and continuously pursue self-education regarding brands, designers, price points, and fashion history to enhance the selling experience.
• Contribute to the overall success of the store by maintaining a positive attitude, fostering a culture of excellence in customer service, and representing the brand professionally at all times.
• Perform opening and closing duties for assigned shifts, including but not limited to sweeping, mopping, cleaning mirrors and windows, deep straightening racks, and taking out the trash.
• Assist in inventory management tasks, including steaming and tagging new merchandise, conducting merchandise counts, and merchandising product displays to ensure a visually appealing and well-maintained store environment.
• Adhere to all company policies and procedures related to cash handling, returns, exchanges, and store security measures.
• Adhere to all store policies outlined in the MOSS Employee Handbook.
• Maintain a neat and organized work area, including personal workspace and storage areas, to facilitate efficient workflow and ensure compliance with safety regulations.
• Other duties as assigned or required by the business.

Qualifications:

• At least 2 years experience in sales/clientelling in a high-end retail environment such as Neiman Marcus, Nordstrom and/or upscale boutiques
• Ability to work weekends and adapt to changing schedules as required by business needs.
• Ability to maintain a positive attitude and high level of professionalism in a fast-paced retail environment.
• Strong customer service skills, with a focus on exceeding customer expectations and fostering repeat business.
• Exceptional interpersonal and communication skills, with a proven ability to engage effectively with high-end clientele.
• Detail-oriented with strong organizational skills.
• Must be professional, friendly, polite, outgoing and able to work with a sophisticated client
• Must be honest and hard-working 
• Must be punctual, organized and detail oriented
• Must have a strong knowledge of fashion trends and designer labels
• Existing client list is a plus!

Benefits and Perks

• Competitive salary based on experience
• Commission on proactive sales
• Bonus incentives
• 401k
• Paid Time Off
• Paid company holidays
• 50% employer-paid health insurance
• Generous employee discounts and incentives

If you are passionate about fashion, sales, leadership, and creating memorable shopping experiences in the secondhand retail space, we invite you to apply for the Luxury Store Manager position. All applicants are required to submit a resume and a cover letter to be considered.