Work with Us!

The role of the Store Manager is essential for the continued and future growth of MOSS. As manager, you are the ultimate leader in the store, setting high standards for your team. You are responsible for driving a profitable business – focusing on genuine connections with customers that build loyalty as well as managing efficient operations, so every experience is seamless. You are responsible for leading, managing and continuously developing all aspects of the store's business and are accountable for creating and maintaining a positive and highly productive work environment. You will be responsible for consistently achieving sales goals, operational objectives, merchandising standards and maintaining a highly successful Sales, Operations, and Visual team. You will recruit new talent while training and developing your existing team to ensure everyone is contributing to their highest potential. You will foster an inclusive work environment where fun comes from success and learning, and everyone has a voice. This position also requires achieving a personal monthly sales goal.

Requirements for the role:

• Deliver exceptional customer service by fostering strong relationships with MOSS clientele to achieve personal sales goals and clienteling targets.
• Maintain a client book and strategically reach out to new and existing clients to build loyalty and drive sales.
• Meet or exceed monthly store sales goals by motivating the team and leading by example.
• Effectively manage and/or train the staff across all departments including sales team, social media/marketing team, visual merchandising, and inventory manager/buyer.
• Analyze weekly/monthly reports to determine strategies to maximize sales.
• Communicate effectively and regularly with both staff and clientele.
• Provide regular performance feedback to employees and conduct performance reviews.
• Own the processes around interviewing, hiring, training, directing, rewarding, and disciplining employees.
• Lead monthly meetings to discuss store sales, inventory, employee performance, and other essential information needed to achieve high levels of sales and productivity.
• Actively participate in social media activities that seek to increase brand awareness, share of voice, and sales.
• Implement creative sales strategies to meet and/or exceed sales targets.
• Continuously expand product knowledge of top designer and contemporary brands, and stay informed on current fashion and industry trends.
• Set monthly schedule and resolving any conflicts, filling in when needed.
• Monitor and address client feedback and concerns promptly and effectively to ensure high levels of satisfaction.
• Ability to perform buying duties as needed.
• Manage all aspects of daily store operations including attending to the opening and closing of the store & maintaining proper accountability for cash handling.
• Communicate and uphold store policies laid out in the MOSS Employee Handbook.

Our Dream Luxury Store Manager

Requirements:

• 3 or more years of retail sales experience in an upscale/luxury environment.
• 3 or more years of management experience with similar scope.
• Established client book preferred.
• Possesses a strong personal style and is passionate about fashion and luxury labels.
• Friendly and outgoing with a knack for styling people.
• Tries new things and champions new ideas.
• Possesses strong personal style with a passionate for fashion and luxury labels.
• Proven track record of setting and achieving goals as well as holding teams to the same standard.
• Ability to lead by example in all facets of the business.
• Demonstrated team player with the ability to lead.
• Thrives in a fast-paced work environment and can multi-task effectively.
• Excellent time management and communication skills.
• Flexibility in work schedule reflecting the needs of the business; must have weekend availability.
• Proficiency with retail software and computer systems.
• Ability to stand and walk for extended periods; this role requires continuous movement throughout the store during shifts.
• Ability to bend, stoop, and reach as necessary; must be capable of lifting and carrying items weighting up to 40 pounds, including merchandise, boxes, and other store materials.
• Must have physical stamina to perform tasks that require manual dexterity and strength, such as organizing merchandise, stocking supplies, and assisting customers with purchases.

Benefits and Perks

• Competitive salary based on experience
• Competitive commission structure and bonus incentives
• Paid Time Off
• Paid company holidays
• 100% employer-paid health insurance
• Generous employee discounts and incentives