Work with Us!

We are looking for a full-time Luxury Clientele Specialists to add to our Austin team! This role requires excellent communication skills and a passion for styling clients. Friendly and outgoing people with a natural eye for style and an obsession with curated designer consignment are preferred!

Position Summary: As the Luxury Clientele Specialist of MOSS Designer Consignment, you possess strong selling skills and set high standards for yourself. Working closely with your Store Manager, you are responsible for helping drive profitable business - focusing on creating genuine connections with clients to build loyalty. You are accountable for creating and maintaining a positive and highly productive work environment. You are an exceptional stylist with a natural talent and ability to build wardrobes for clients. You thrive on achieving your personal sales goals, and make it your mission to be successful in your role.

Duties and Responsibilities:

• Deliver and uphold a superior standard for overall MOSS customer experience, demonstrating professionalism at all times.
• Meet and/or exceed monthly store and personal sales goals, proactive sales benchmarks, and any additional targets set forth by the Store Manager.
• Build and cultivate strong relationships with MOSS clientele by genuinely greeting and engaging every client, offering guidance in navigating the store layout and locating specific items, providing personalized styling assistance, and anticipating client needs, ensuring a seamless shopping experience.
• Develop and nurture a client book by consistently fostering strong client relationships through authentic engagement.
• Continuously communicate with clients through various channels, such as phone calls, emails, social media, text, or in-person, to keep them informed about new arrivals, newly marked down merchandise, and store events/sales/initiatives.
• Maintain regular communication with top clients via email or text, with handwritten thank-you notes sent to top clients monthly.
• Attend monthly staff meetings to discuss sales performance, inventory status, and client requests.
• Collaborate with other staff members on creative ideas, client outreach initiatives, and social media efforts.
• Perform various social media tasks such as adding new arrivals to the Instagram stories daily
• Provide feedback and insights to management regarding client preferences, product demand, and market trends to inform purchasing and merchandising decisions.
• Stay up-to-date on current runway and designer trends and continuously pursue self-education regarding brands, designers, price points, and fashion history to enhance the selling experience.
• Contribute to the overall success of the store by maintaining a positive attitude, fostering a culture of excellence in customer service, and representing the brand professionally at all times.
• Perform opening and closing duties for assigned shifts, including but not limited to sweeping, mopping, cleaning mirrors and windows, deep straightening racks, and taking out the trash.
• Assist in inventory management tasks, including steaming and tagging new merchandise, conducting merchandise counts, and merchandising product displays to ensure a visually appealing and well-maintained store environment.
• Adhere to all company policies and procedures related to cash handling, returns, exchanges, and store security measures.
• Adhere to all store policies outlined in the MOSS Employee Handbook.
• Maintain a neat and organized work area, including personal workspace and storage areas, to facilitate efficient workflow and ensure compliance with safety regulations.
• Other duties as assigned or required by the business.

Qualifications:

• At least 2 years experience in sales/clientelling in a high-end retail environment such as Neiman Marcus, Nordstrom and/or upscale boutiques
• Ability to work weekends and adapt to changing schedules as required by business needs.
• Ability to maintain a positive attitude and high level of professionalism in a fast-paced retail environment.
• Strong customer service skills, with a focus on exceeding customer expectations and fostering repeat business.
• Exceptional interpersonal and communication skills, with a proven ability to engage effectively with high-end clientele.
• Detail-oriented with strong organizational skills.
• Must be professional, friendly, polite, outgoing and able to work with a sophisticated client
• Must be honest and hard-working 
• Must be punctual, organized and detail oriented
• Must have a strong knowledge of fashion trends and designer labels
• Existing client list is a plus!

Benefits and Perks:

Our full-time employees enjoy:

• Option for 100% employer-paid health insurance
• Paid time off
• 401k
• Merchandise discounts and monthly merchandise gifts
• Monthly bonuses
• Commissions on proactive sales

Previous sales experience is essential.  High-end fashion experience is a plus!

Please email info@mossaustin.com your resume and cover letter telling us why you want to join our team! 

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The role of the Store Manager is essential for the continued and future growth of MOSS. As Store Manager, you are the ultimate leader in the store, setting high standards for your team. You are responsible for driving a profitable business and focusing on genuine connections with clients and consignors that build loyalty as well as managing efficient operations. You are responsible for leading, managing and continuously developing all aspects of the store's business and are accountable for creating and maintaining a positive and highly productive work environment. You are trustworthy and lead by example. You will be responsible for consistently achieving sales goals, maintaining relations with our current consignors & bringing in new consignors, managing inventory selection/buying, achieving operational objectives, maintaining merchandising standards and creating a highly successful store team. You will asses staffing needs and recruit new talent as needed while training and developing your existing team to ensure everyone is contributing to their highest potential. You will foster an inclusive work environment where fun comes from success and learning, and everyone has a voice. This position also requires achieving a personal monthly sales goal.

Requirements for the role:

• Deliver exceptional customer service by fostering strong relationships with MOSS clientele to achieve personal sales goals and clienteling targets.
• Maintain a client book and strategically reach out to new and existing clients to build loyalty and drive sales.
• Meet or exceed monthly store sales goals by motivating the team and leading by example.
• Effectively manage and/or train the staff across all departments including sales team, social media team, visual merchandising, and inventory manager/buyer.
• Perform buying duties such as entering newly consigned merchandise, researching high-end inventory, and maintaining positive relations with consignors.
• Increase the number of high-end consignors with MOSS. Attend consignor house calls as needed.
• Analyze weekly/monthly reports to determine strategies to maximize sales.
• Communicate effectively and regularly with both staff and clientele.
• Provide regular monthly performance feedback to employees and conduct performance reviews.
• Own the processes around interviewing, hiring, training, directing, rewarding, and disciplining employees.
• Lead monthly meetings to discuss store sales, inventory, operational processes, and other essential information needed to achieve high levels of sales and productivity.
• Actively participate in social media activities that seek to increase brand awareness, share of voice, and sales.
• Implement creative sales strategies to meet and/or exceed sales targets.
• Continuously expand product knowledge of top designer and contemporary brands, and stay informed on current fashion and industry trends.
• Set monthly schedule and resolving any conflicts, filling in when needed.
• Monitor and address client feedback and concerns promptly and effectively to ensure high levels of satisfaction.
• Manage all aspects of daily store operations including attending to the opening and closing of the store & maintaining proper accountability for cash handling.
• Communicate and uphold store policies laid out in the MOSS Employee Handbook.

Our Dream Luxury Store Manager

Requirements:

• 3 or more years of retail sales experience in an upscale/luxury environment.
• 3 or more years of management experience with similar scope.
• Established client book preferred.
• Possesses a strong personal style and is passionate about fashion and luxury labels.
• Friendly and outgoing with a knack for styling people.
• Tries new things and champions new ideas.
• Proven track record of setting and achieving goals as well as holding teams to the same standard.
• Ability to lead by example in all facets of the business.
• Demonstrated team player with the ability to lead.
• Thrives in a fast-paced work environment and can multi-task effectively.
• Excellent time management and communication skills.
• Flexibility in work schedule reflecting the needs of the business; must have weekend availability.
• Proficiency with retail software and computer systems.
• Ability to stand and walk for extended periods; this role requires continuous movement throughout the store during shifts.
• Ability to bend, stoop, and reach as necessary; must be capable of lifting and carrying items weighting up to 40 pounds, including merchandise, boxes, and other store materials.
• Must have physical stamina to perform tasks that require manual dexterity and strength, such as organizing merchandise, stocking supplies, and assisting customers with purchases.

Benefits and Perks

• Competitive salary based on experience
• Commission on proactive sales
• Bonus incentives
• 401k
• Paid Time Off
• Paid company holidays
• Option for 100% employer-paid health insurance
• Generous employee discounts and incentives

If you are passionate about fashion, sales, leadership, and creating memorable shopping experiences in the secondhand retail space, we invite you to apply for the Luxury Store Manager position. All applicants are required to submit a resume and a cover letter to be considered.

Interested applicants should email a cover letter and your resume to sa@mossconsignment.com